This is the pile of receipts I’ve accumulated from a certain home improvement chain in the last year. And if five inches doesn’t look like a lot, keep in mind that these are all neatly paperclipped together. I’m going to guess this is about 10K at least here. I may have to go through the trouble of adding it up later, but for now, I just want to report that this amount of business apparently does not get you good customer service.
Our doors were supposed to be delivered yesterday. Scratch that—they were supposed to be delivered by November 17 at the latest, because that’s three weeks since we ordered them. We called three separate times about that delivery date and were actually told the doors were en route from North Carolina before Thanksgiving, which is why we could not change our order. This was obviously a dirty lie.
Yesterday was the last straw. A full 44 days after we ordered approximately $1,500 worth of merchandise, it still had not arrived, and we were not given an apology or an explanation why. Joe had actually taken the day off to pick up the doors, and he was so incensed he canceled the order and called for a Lowe’s boycott.
I am not one to take such things lightly, especially given that this company has also been giving me hassle about a rebate on the insulation we bought. I don’t get it—in this lousy economy, we’ve basically been donating all our paychecks to Lowe’s, and this is how they thank us? Bad customer service always rankles me, but when it delays the date I can move out of my in-laws by, watch out.
Lowe’s, get ready for the storm.